We specialise in creating tailored digital cloud-based solutions to streamline operations and improve efficiency for small businesses. Based in Eastern Europe, we partnered with IT Database, an Eastern European computer maintenance company known for its comprehensive desktop maintenance services. IT Database’s offerings include:
- Physical cleaning for computers
- Cleaning Windows registry
- Temporary file removal
- Unused software management and
- Response time optimisation for desktop computers.
Our collaboration focused on automating and enhancing their maintenance processes to improve service quality.
Desktop maintenance
IT Database provides essential desktop maintenance services designed to maximise the performance and longevity of client computers. Each maintenance cycle involves:
- Removing dust and debris from hardware to prevent overheating and hardware degradation.
- Optimising the Windows registry to reduce system clutter and prevent slowdowns.
- Clearing out temporary files to free up disk space and improve speed.
- Identifying and removing unnecessary software to streamline system resources.
- Configuring system settings to ensure faster boot and program load times.
IT Database needed a way to standardise and scale these services efficiently. Our team partnered with them to build an integrated PHP-based cloud platform that automates routine tasks and enhances service delivery.
To support the IT Database’s workflows, we developed a custom PHP web-based platform that manages and automates key maintenance processes, reducing manual work. Our platform schedules and performs automated registry scans, temporary file clean-ups, and software audits across multiple desktops, freeing the IT Database’s team to focus on advanced support tasks. By leveraging PowerShell scripts and Python-based automation, the platform handles recurring maintenance tasks with precision, ensuring each client’s desktop remains optimised.
Reporting tools
We integrated monitoring tools into the platform to track each system’s performance metrics, including CPU usage, memory consumption, and response times. These real-time analytics allow the IT Database team to detect issues before they affect system performance, enabling proactive maintenance. Additionally, our platform generates detailed reports for clients, providing insights into their system’s health and the benefits of the IT Database’s services.
Physical maintenance
For physical cleaning services, we implemented a scheduling system that coordinates on-site visits. The system sends reminders to the IT Database’s technicians and clients, ensuring timely maintenance. This scheduling tool also tracks each client’s service history, enabling the IT Database to manage recurring visits efficiently and keep all systems in peak condition.
Our partnership enabled IT Database to deliver a consistent, high-quality service experience. By automating routine tasks, improving performance monitoring, and managing service schedules, we empowered the IT Database’s engineering teams to scale operations and deliver faster, more reliable results.
